Service Issue for DEH-X6600BS

November 11, 2013

Dear Valued Pioneer Customer:

An issue has been identified when attempting to use the DEH-X6600BS to control a connected SXV200 (SXV200V1C) SiriusXM Connect Vehicle Tuner, which is sold separately. In some instances, the tuner is not recognized when connected, resulting in the unavailability of SiriusXM services. Importantly, this does not pose a health or safety risk, or any risk of product damage.

If you have purchased a DEH-X6600BS with a serial number between 0001 and 9751 (MGTM000001UC - MITM009751UC), please contact Pioneer Customer Service toll free at 1-877-283-5901, Monday through Friday, between the hours of 9:00 A.M. - 5:30 P.M. Eastern time (excluding holidays).

You can also contact our Customer Service team by email at http://www.pioneerelectronics.ca/POCEN/Support/Contact

Note: If the DEH-X6600BS serial number ends with #9752 or greater (MITM009752UC), and shows a BLUE dot on the serial number sticker (unit or carton), you do not need to do anything.

Thank you for your support of Pioneer Car Electronics Products.

Sincerely,

Pioneer Electronics of Canada, Inc.