Notice of Termination of the Cyclo-Sphere Web Service and Transfer to Shimanos New Web Service
Dear Users of Pioneer Cycle Sports Products:
On February 4, 2020, Pioneer Corporation announced that it had signed an agreement to transfer certain assets of the Pioneer Cycle Sports business to Shimano Inc. Now, we would like to inform you that the Cyclo-Sphere web service will be terminated and users in eligible regions will be transferred to a new web service operated by Shimano.
Current users of the Cyclo-Sphere service who live in regions where Shimano's new web service, which is due to be launched at the end of June 2021, is available will be able to use it with ride data logged in Cyclo-Sphere by taking procedures to transfer such data to the new service prior to the termination of Cyclo-Sphere.
◆ Current transfer schedule (subject to change)
--Mid-June,2021 (exact date to be announced later): Cyclo-Sphere service terminated
--End of June 2021: Launch of Shimano's new web service
* If you wish to use any services other than Shimano's new web service, please download your workout data before the Cyclo-Sphere service terminates. The exact date will be provided in a later announcement. The downloaded FIT file may be used with other services.
(Please ask the provider of your desired service what file formats they support.)
After the Cyclo-Sphere service ends, you will no longer be able to download your data.
.
Shimano's new web service will be different than Cyclo-Sphere. Please read and understand the following and take the necessary steps before the Cyclo-Sphere service terminates.
1. Transfer from Cyclo-Sphere to Shimano's new web service
2. Availability of Shimano's new web service
For service requests or inquiries for your Pioneer Cycle Sports products, please continue to contact Pioneer Customer Service for your region.
◆ Q&A
Q&A regarding Termination of the Cyclo-Sphere Web Service and Transfer to Shimano’s New Web Service
◆ Contact
For inquiries regarding this matter, please contact Pioneer Customer Service in your area.
1. Transfer from Cyclo-Sphere to Shimano's new web service
■ Procedures for transferring to Shimano's new web service
We will announce the date when you can begin transferring data and the transfer procedures around the
end of May.
Please note the following.
-- Shimano will provide its new web service under its own terms.
- Your workout data will not be automatically transferred. Users must do the transfer procedures.
- Workout data that is not transferred will cease to be available when the Cyclo-Sphere service is terminated.
‐If you wish to use past workout data with any other service or in any other way, please download in the
FIT format before the Cyclo-Sphere service is terminated.
■About Shimano’s New Web Service
- A new Dashboard will make it easier to look back on the day's riding logs
- You can check daily results with improved statistics and MMP screen.
- Detailed analysis of force vectors is possible with a tablet browser.
- It will be convenient to check statistics and MMP on a smartphone browser.
The following functions will not be a part of the new Shimano service:
・ Training Assist
・ Ranking
・ Section Segment
・ Detailed display of riding log on smartphone
■About smartphone apps
- Cyclo-Sphere Analysis App will end with the Cyclo-Sphere service, after which it will no longer be available.
■ Firmware, maps for Pioneer hardware
- Shimano‘s new web service will not support firmware updates for the SGX-CA500, the SGX-CA600 and
Pedaling Monitor Sensors, or map updates for the SGX-CA600.
Update the product firmware and the map before the termination of Cyclo-Sphere.
.
We will provide information about maps in a later announcement. For your convenience, we recommend
downloading the maps you may wish to use in the future while the Cyclo-Sphere service is still active.
2. Availability of Shimano's new web service
Shimano's new web service will not be available in all regions. If you live in an area not covered by the service, it will not be possible to transfer your ride log to Shimano's new web service.
Please download your ride log if necessary.
The areas that will not be covered include:
Taiwan, Australia, Canada and New Zealand.
Shimano currently plans to offer the new web service in the following countries：
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States
-If you wish to download your workout data, please download it before the Cyclo-Sphere service is
terminated. The downloaded FIT file may be used with other services.
(Please ask the provider of your desired service what file formats they support.)
- Workout data will cease to be available when the Cyclo-Sphere service is terminated.
- It will also become impossible to upload new workout data from your cycle computer.
For questions about the termination of the Cyclo-Sphere service or this notice, please contact Pioneer Customer Service for your region.
→ Steps for downloading workout data.
■ Steps:
1. Log in to Cyclo-Sphere at https://cyclo-sphere.com/.
2. The downward arrow icon at the top of the screen is the download icon. Click on it.
3. A separate window appears displaying the list of downloadable workout data. Place a check
in the boxes on the left of listed workout data that you need.
Note: You can select a maximum of 50 files in a single download.
4. Press the download button on the bottom left of the download window, and the download
will start.
5. If the status section in the window indicates "Download started," close the window.
6. If you wish to download more files, repeat steps 2 to 5 above.
Note: The download may take a long time depending on the number and size of workouts.
→ Steps for downloading workout data.
■ Steps:
1. Log in to Cyclo-Sphere at https://cyclo-sphere.com/.
2. The downward arrow icon at the top of the screen is the download icon. Click on it.
3. A separate window appears displaying the list of downloadable workout data. Place a check
in the boxes on the left of listed workout data that you need.
Note: You can select a maximum of 50 files in a single download.
4. Press the download button on the bottom left of the download window, and the download
will start.
5. If the status section in the window indicates "Download started," close the window.
6. If you wish to download more files, repeat steps 2 to 5 above.
Note: The download may take a long time depending on the number and size of workouts.
→Steps for updating firmware
■ Firmware versions
The latest versions of firmware for the Cycle Sports-related products are as follows.
cycle computers:
SGX-CA600:Ver.20191203.03.79
SGX-CA500:Ver.20180531.02.59
Power Meters:
SGY-PM910 Series:
When viewed using ANT+ supported cycle computers from other manufacturers: Ver. 6
When viewed using Pioneer cycle computers: Ver. 6.034
SGY-PM930 Series:
When viewed using ANT+ supported cycle computers from other manufacturers: Ver. 1
When viewed using Pioneer cycle computers: Ver. 1.010
Check the firmware or software version of the product you use and make sure that it is updated to the latest version.
■ Steps for updating the firmware or software
SGX-CA600: MENU →Settings→System→FirmwareUpdate
SGX-CA500: MENU →Settings→System→Firmware Update→Wi-Fi
Power Meters:
SGY-PM910 Series:
Follow the instructions at the following URL and update using the SGX-CA500.
SGY-PM930 Series:
Connect the Cycle-Sphere Control App to the sensor to update it.
→ Steps for downloading maps and changing maps using a computer.
■ Checking and updating maps on the SGX-CA600
Check the version of the map you are using by selecting:
SGX-CA600: MENU → Course → Map Download
For example, the latest version of the map of Japan is Ver. 1.01. "Japan Latest 1.0 GB" is
displayed. If the map is not the latest version, "Japan Update" is displayed. Update
the map.
■ Saving maps for the SGX-CA600 on a computer
It is recommended that users save maps on a computer. That will enable you to replace the map with a map of a different region or reload the map if necessary.
- Steps for saving a map :
Connect the SGX-CA600 to a computer via the accompanying USB cable.
Map data is stored in the folder below.
/CA600/Internal storage/Pioneer/Map
(For example, the file name of the latest map of Japan is asia_japan_1.01.map Copy the
map file and save it to the location of your choice on the computer. )
- Steps for replacing or reloading a map : Connect the SGX-CA600 to a computer using the
accompanying USB cable.
Copy and paste the map file saved in /CA600/Internal storage/Pioneer/Map.
- Notes As appropriate, also download the maps of regions that you may wish to use in the future.
The SGX-CA600 has an available storage capacity of around 2 GB. If this capacity is
insufficient, copy maps to your location of choice on the computer, then delete the map
file from the SGX-CA600 to increase the available capacity. Then, load the map you need.
If you initialize the SGX-CA600, the maps will be deleted.